Corporate Compliance & Ethical Reporting
Report a ConcernCINQCARE is committed to conducting its business with the highest standards of integrity, honesty, and compliance with all applicable laws and regulations. Our Corporate Compliance Program provides a safe, confidential way to report concerns or potential violations.
Corporate Compliance Program
The program provides clear guidance, oversight, and confidential reporting mechanisms to help identify and address potential violations while maintaining fairness, accountability, and respect for all individuals involved.
When to Use the Compliance Hotline
The Compliance Hotline should be used to report concerns including, but not limited to:
Suspected violations of laws or regulations
Concerns related to patient safety
Fraud, waste, or abuse
Ethical misconduct or conflicts of interest
Violations of company policies or procedures
Retaliation for reporting concerns in good faith
Raising Concerns Internally
If you have a concern, CINQCARE encourages you to speak with your supervisor or your direct contact when appropriate. Many issues can be resolved effectively at a local level when they are brought to someone’s attention.Administrative burdens grow, care models shift, and reimbursements remain unpredictable. Yet, your commitment never wavers.
Reporting concerns is an important part of maintaining an effective compliance program. If you are comfortable doing so and believe it is appropriate under the circumstances, raising concerns first with your supervisor is considered good practice.
Ready to get started?
Concerns may also be reported directly to the Office of Inspector General (OIG)
Confidentiality and Non-RetaliationConfidentiality and Non-Retaliation. All reports are handled with the utmost confidentiality, consistent with the need to conduct a thorough and fair review and to comply with applicable laws and regulations. CINQCARE strictly prohibits retaliation against anyone who reports a concern in good faith or participates in a compliance-related review or investigation. Your voice matters and helps maintain a culture of accountability and integrity.
Alternative Reporting Options
If you are uncomfortable speaking with your supervisor or prefer not to do so, you may raise concerns with your supervisor’s supervisor or another member of the CINQCARE leadership team.
Leadership Contact
- VP, Head of Compliance and Risk Management: Celestina “Tina” Cruz
- Chief People Officer: Angelique Kelly-Lara
- Chief Compliance Officer: Natalie Ludaways
Answers to common questions about reporting concerns
CINQCARE's care model is designed to complement existing practice workflows.
What is the Corporate Compliance Program?
CINQCARE’s Corporate Compliance Program promotes ethical conduct and compliance with applicable laws and regulations and provides reporting mechanisms and oversight to address potential concerns.
Who can report a concern?
Anyone may report a concern, including employees, providers, contractors, vendors, patients, caregivers, and members of the public.
What types of concerns should be reported?
Concerns may include legal or regulatory violations, patient safety issues, fraud, waste, or abuse, ethical misconduct, conflicts of interest, policy violations, or retaliation.
Do I have to report concerns to my supervisor first?
No. While internal reporting is encouraged when appropriate, it is not required. Alternative reporting options are always available.
Can I report anonymously?
Yes. Reports may be submitted anonymously through the Compliance Hotline. Providing sufficient detail helps support effective review.
What happens after a report is made?
Reports are reviewed promptly and objectively. When appropriate, an investigation is conducted and corrective action is taken in accordance with CINQCARE policies.
Reporting Hotline Information
Hotline Details
- AdCompliance Hotline: 718-285-0085
(Available 24/7 — voice and text messages can be left at this number)
- Email: Cinq.Compliance@Cinq.Care
- VP, Head of Compliance and Risk Management: 202-368-9878
Reports may be made anonymously through the Compliance Hotline. However, individuals are encouraged to provide sufficient detail to allow an appropriate review or investigation to be initiated.